Infosys enters collaboration with UK's Metro Bank to digitalise operations

At the end, we will be a very different business, but true essence of Metro Bank will remain same- a high-quality service organisation putting customers centre-stage, Metro Bank CEO Frumkin said

Indian IT major Infosys on Tuesday said it has entered into a long-term collaboration with British community bank Metro Bank to digitise the bank's operations.

The collaboration will utilise Infosys Topaz, the firm's AI-first offerings, to enhance Metro Bank's digital capabilities, improve automation, refine data, and embed further AI capabilities.

This will assist the bank in increasing efficiency and saving costs, a regulatory filing said.

"At the end of this transformation, we will be a very different business, but the true essence of Metro Bank will remain the same -- a high-quality service organisation putting customers centre-stage," Metro Bank CEO Daniel Frumkin said.

The bank expects to deliver 80 million pounds of annualised cost savings this year across multiple initiatives, as it progresses towards the target of reaching mid-to-high teen return on tangible equity by 2027, he added.

"Our shared goal is to continually enhance customer engagement, community focus, and the integration of physical and digital experiences, thereby accelerating growth and value creation for Metro Bank," Dennis Gada, EVP and Global Head of Banking and Financial Services, Infosys, said.

Shares of Infosys were trading at Rs 1,951 apiece on the BSE on Tuesday.