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Firstsource Solutions, a provider of business process management services, on Monday named Kumaran Shanmuhan as the Chief Strategy Officer, with immediate effect. The appointment is a step in advancing Firstsource's 'UnBPO vision', which the company described as transformative reimagining of outsourcing driven by expertise, technology, and outcome-oriented solutions. Announcing the appointment of Shanmuhan as the Chief Strategy Officer, a release by Firstsource, an RP-Sanjiv Goenka Group company, said he will spearhead the strategic consolidation of hyper-personalised solutions, AI-driven operations, domain expertise, and a partnership-first mindset, in line with a market strategy that amplifies momentum, accelerates growth, and maximises value. "As the industry undergoes a fundamental shift from labour arbitrage to technology-driven, outcome-focused solutions, having a clear and bold strategy is critical to staying ahead of disruption," Ritesh Idnani, Managing Director and CEO, ...
/ -- Firstsource Solutions Limited (NSE:FSL) (BSE:532809), a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world's first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Aligned with Firstsource's UnBPO philosophy, the integration of Sanas' Real-Time Accent Translation technology marks a strategic leap in AI-first customer experience. This seamless, speech-to-speech solution eliminates accent and language barriersenhancing clarity, reducing cognitive strain, and empowering agents to connect with global customers more confidently and effectively. As AI moves from pilot to performance, early adopters are already seeing the impact128% more likely to report high ROI from their AI tools in CX. By embedding intelligent, unobtrusive tech into day-to-day operations, Firstsource is unlocking scalable, measurable valueboosting agent ...
Kolkata based RP-Sanjiv Goenka Group's business process outsourcing (BPO) wing, Firstsource Solutions Ltd (FSL) is likely to post muted growth in the ongoing fiscal quarter as the global currency volatility is dragging down its bottomline and the businesses in USA and UK is undergoing a phase of flux on account of changes in US policies and Brexit.The company's exposure to the US Dollar and the British Pound is to the tune of 93.4 per cent of its revenue. While the US Dollar is used as the currency to conduct 55.4 per cent of its business, the British Pound makes up for the remaining 38 per cent."The growth in the first quarter (of the current fiscal year) is likely to be muted but the benefits of the contract with Sky will start coming in from the second quarter which will boost growth further", Sanjiv Goenka, chairman of the RP-SG Group said.During the quarter ended March 31, 2017, the company posted a 15.7 per cent decline in its net profit at Rs. 65.3 crore as against the net ...