Deployable AI use cases in big firms very limited: Teleperformance CEO

Julien talked about the hype and reality of artificial intelligence (AI), and the importance of India as well as other new emerging countries in the business

For Paris-headquartered business process management giant Teleperformance (now rebranded TP), India accounts for over 20 per cent of its 500,000-strong workforce, and the country is also its most profitable and high-growth market. Teleperfomance Chairman and Chief Executive Officer (CEO) Daniel Julien, who was recently in New Delhi, talked about the hype and reality of artificial intelligence (AI), and the importance of India and other emerging countries in the business, with Surajeet Das Gupta in a video interview. Edited excerpts: 

Teleperformance has many top global companies as their clients with whom you work closely. How are they using AI and digital