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BluSmart stops cab bookings: Wallet woes leave users in the lurch

Early investors who exited firm say they saw signs of chaos

BluSmart
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Venture capital firm ICE.vc was one of the early investors in BluSmart. However, the firm marked an early exit as it witnessed signs of chaos.

Udisha Srivastav New Delhi

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The sudden suspension of cab bookings by electric vehicle ride-hailing platform BluSmart on Wednesday (April 16) has left many of its loyal users frustrated and anxious. With no official explanation on the app, customers have turned to social media to express their disappointment and demand refunds for the money stuck in their in-app wallets.
 
Somil Agrawal, a Gurugram-based marketing professional, has used BluSmart for the last four to five years. However, a few days ago, when media reports about a funding crisis at the company were doing the rounds, Agrawal withdrew the remaining wallet amount. "My experience with BluSmart has