SPONSORED CONTENT

Haptik integrates with Salesforce Service Cloud to enable Intelligent Virtual Assistants

February 02, 2021 23:30 IST | ANI Press Release
Tennis player James Blake
Haptik integrates with Salesforce Service Cloud to Enhance Customer Experience

Mumbai (Maharashtra) [India], February 2 (ANI/PRNewswire): Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced its partnership with Salesforce Service Cloud.

This enables existing Salesforce Service Cloud customers to leverage Haptik's Conversational AI technology to significantly enhance customer experience by offering:

* Hyper-personalized conversations - Ensure rich and personalized conversations by leveraging existing user information in Salesforce while reducing the risk of customers repeating themselves

* Automatic case creation with chat records - Identify customer interest and create cases in Salesforce as a single source based on actions like enquiries, service requests or end of chat

* 24*7 sales and support channel - Support and engage customers by answering FAQs, creating tickets, capturing key user details in CRM

* Best-in-class AI: Benefit from NLU capabilities like Small talk, Sentiment Analysis, Agent Routing Logic etc along with 100 plus interactive UI elements to have engaging customer conversations

* Seamless AI to agent handoff - Reduce agent response time by automating low-touch queries and route high-value queries with historical user interactions data to Salesforce Live agents

"Bringing Haptik's Conversational AI technology to Salesforce Service Cloud will enable thousands of Enterprises to level up their CX strategy. Using Service Cloud data, Hapitk's AI engine can power automated and personalized customer interactions along with automation of 80 per cent of repetitive support queries. This provides Live Agents bandwidth to better focus on complex issues and scale support efficiently. It's the dream team of Automation, CRM and Humans," said Swapan Rajdev, Haptik's CTO and Co-founder.

This story is provided by PRNewswire. ANI will not be responsible in any way for the content of this article. (ANI/PRNewswire)

DISCLAIMER


(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

 

Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

Haptik integrates with Salesforce Service Cloud to enable Intelligent Virtual Assistants

Mumbai (Maharashtra) [India], February 2 (ANI/PRNewswire): Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced its partnership with Salesforce Service Cloud.

This enables existing Salesforce Service Cloud customers to leverage Haptik's Conversational AI technology to significantly enhance customer experience by offering:

* Hyper-personalized conversations - Ensure rich and personalized conversations by leveraging existing user information in Salesforce while reducing the risk of customers repeating themselves

* Automatic case creation with chat records - Identify customer interest and create cases in Salesforce as a single source based on actions like enquiries, service requests or end of chat

* 24*7 sales and support channel - Support and engage customers by answering FAQs, creating tickets, capturing key user details in CRM

* Best-in-class AI: Benefit from NLU capabilities like Small talk, Sentiment Analysis, Agent Routing Logic etc along with 100 plus interactive UI elements to have engaging customer conversations

* Seamless AI to agent handoff - Reduce agent response time by automating low-touch queries and route high-value queries with historical user interactions data to Salesforce Live agents

"Bringing Haptik's Conversational AI technology to Salesforce Service Cloud will enable thousands of Enterprises to level up their CX strategy. Using Service Cloud data, Hapitk's AI engine can power automated and personalized customer interactions along with automation of 80 per cent of repetitive support queries. This provides Live Agents bandwidth to better focus on complex issues and scale support efficiently. It's the dream team of Automation, CRM and Humans," said Swapan Rajdev, Haptik's CTO and Co-founder.

This story is provided by PRNewswire. ANI will not be responsible in any way for the content of this article. (ANI/PRNewswire)

DISCLAIMER


(This story has not been edited by Business Standard staff and is auto-generated from a syndicated feed.)

image
Business Standard
177 22