 "cab service, taxi, ola, uber")
Dark patterns or deceptive business practices are pervasive in Indian ride-hailing apps with forced cancellations, hidden fees, nagging and manipulative interfaces being particularly rampant, finds a study by LocalCircles, a leading community social media platform.
“Over 8 in 10 app taxi users surveyed in India report presence of dark patterns like bait and switch, forced action, nagging and interface interference on taxi aggregator platforms,” said the survey.
App-based taxis have seen significant growth in India, transforming urban mobility with convenience and real-time services.
However, consumers often face persistent issues like surge pricing, frequent ride cancellations by drivers, long waiting times,
