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Consumer's right to repair is central to ownership and product care

Extending the lifespan of products serves the purpose of environmental sustainability as well

iPhone repairing with used parts
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Not many know that the government’s Right to Repair Portal India was created about three years ago to provide repair-related information | Image: Apple

Jyoti Mukul

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Boxes of joy come in many forms. It could be a new phone in light mauve that feels like a part of your soul, a music system or a headphone cool enough to sit tight on the head, cancelling out the noise around. They last until a new one tempts the wallet. Yet, a shop in Gurugram’s Vyapar Kendra is a reminder of the fragility of human creations — despite all the hard engineering inside what were once essentials. Stacks of electronic devices take up all the space, with only a corner chair left for the meticulous Sunil Kumar to
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