16 ONGC work centres get ISO 9001:2008 certification

ISO 9001:2008 certificate has been awarded to 16 work centres of ONGC after a rigorous and comprehensive audit by the certifying agency — International Certification Services (ICS) Pvt Ltd.

The work centres which have achieved the certification are: Western Onshore Basin, Baroda,Sub Asset, Cambay, Ankleshwar Asset, Ahmedabad Asset, Mehsana Asset, Jodhpur Forward Base,Tel Bhavan, Frontier Basin, A&AA Basin, Jorhat, MBA Basin, Kolkata, CBM Basin, Bokaro, Tripura Asset, Agartala, Cachar Forward Base, Silchar, KG PG Basin and Cauvery Basin, Chennai,KG Asset, Rajahmundry and HR/ER of Delhi Office, ONGC officials said.

ONGC CMD A K Hazarika lauded human resource/employees relations (HR/ER) for this initiative. Hazarika said the greatest advantage of implementing the quality management system is that it would help in inculcating a disciplined work culture. He hoped that with this certification, the work centres will have a better disciplined work disposal system, a fixed guideline about the timelines of clearing various issues and files. He also expressed the hope that the grievance handling system would improve.

ISO has already been awarded to four work centres of ONGC and with the 16 work centres to get the certification now, the tally is 20.

Hazarika said that under this system, as everything is required to be documented, this would help in informed decision making. Its emphasis on system and processes, objectives, record keeping and measurement means that information is clearly understood and shared throughout the organisation. Since important information is part of the regular process and management reviews, everyone can see how it is used in decision making.

The process of ISO 9001:2008 for HR/ER functions is one of the initiatives among numerous HR practices which exist in ONGC, thestatement said. In fact, most of the HR/ER functions are being dealt through SAP, which is itself a robust system that provides services to the employees with transparency and efficiency in less time. ISO 9001:2008 is a quality management system which provides benchmark for practices, processes and quality system of the organisation with the aim to providing services to meet the needs of our employees and other customers. It also aims to enhance employee satisfaction through effective applications of process and practices of the organisation,along with attaining regular feed back for continual improvement.