Aegis expands in Sri Lanka; launches 600-seat BPM facility

Company looking to expand in tier-II, tier-III towns of Sri Lanka

Aegis, a global outsourcing and technology services company, today inaugurated its new center in Colombo, Sri Lanka, which will have an initial capacity of 600 seats.

In a release Aegis said, the unit will be a modern facility equipped with state-of-the-art technology, customer experience tools, and global quality best practices for providing multi-channel customer lifecycle management solutions.

An investment of about $1 million, Aegis Sri Lanka has the capacity to take direct jobs to 1,000 is expected to additionally generate two-three times indirect employment.

Aegis' new five storied facility will provide a holistic business process management and technology solution to the domestic Sri Lankan market across sectors such as telecom, banking and finance, retail, consumer, hospitality and technology. Depending upon the business requirements, the new center would also cater to the off shore markets for the high end back office process management.

Aegis entered Sri Lanka in 2009 with acquisition of 80 percent shares of Ismart - Timex, which over the years has grown to over 350 professionals serving leading enterprises across Sri Lanka.

"Aegis has been steadily expanding its footprint in the Indian BPM market and the launch of this facility in Sri Lanka strengthens our footprint in South Asia. The stability of economy, strong economic growth, government support and skilled labor force will enable Sri Lanka to carve out a niche in the global outsourcing landscape," the release quoted Sudhir Agarwal, president global M&A and strategic initiatives as saying.

Aegis currently employs over 350 BPM professionals in Sri Lanka. The company has plans of setting up more centers in Tier-II and Tier-III towns of northern and southern Sri Lanka and is currently in discussion with several state government and local bodies.