British Airways extends contract with WNS

Under this, WNS will continue to provide comprehensive range of services

Business process outsourcing firm WNS, today announced that it has extended its service contract with British Airways (BA). The financial details of the contract was not disclosed.
 
Under this agreement, WNS will continue to provide a comprehensive range of services across sales & customer care, operations and shared services including revenue management, revenue accounting, cargo operations, customer relations, data management, information security, HR services and BA Holidays.

The next phase of the relationship between WNS and BA will include increased focus on driving transformation, technology enablement, and overall process efficiency through the company’s Value Innovation Program (VIP).

"WNS is thrilled to continue our long-standing relationship with BA.This extension re-enforces the value of our strategic partnership, with WNS delivering high quality services and innovative solutions based on our deep knowledge of both the airline industry and the client environment,” said Keshav R Murugesh, Group CEO, WNS.

“We are delighted to extend our partnership with WNS,” said Philip Osmond, Director of Business Services at British Airways.

The WNS/BA relationship began in 1996 with a 12-member team managing just over 1,000 transactions per month in PNR servicing. Today, WNS has over 800 employees managing over 1 million transactions a month including key components of core business operations.