Jet Airways takes on travel portals, offers 'Best Price Promise'

Under the offer, the airline will refund the difference between the Jet Airways fare and the third party fare, subject to conditions

Jet Airways has launched "Best Price Promise" initiative and will refund the difference in fares to passengers in case online portals offer cheaper tickets than its website.

The initiative aims to encourage web bookings on jetairways.com (mobile site) and on the Jet Airways app and will enable the airline to reduce sales and distribution costs.

The scheme is available only on the India-site of Jet Airways and for its domestic and international flights originating in India. This scheme is not available for code share or interline flights operated by other airlines.

Jet Airways has said it will refund customers in case of difference of Rs 250-500 on one way and return domestic tickets and Rs 500-1,000 on one way and return international tickets. The airline will refund the difference of fare purchased on Jet Airways and third party website fare, it said.

The Best Price Promise feature is applicable to flights operated exclusively by Jet Airways and not on codeshare / Interline flights. The same is valid only for one way and return flight journeys, and is not available on multi-city bookings.

Gaurang Shetty, senior vice president - commercial, Jet Airways, said: "At Jet Airways, it has been our constant endeavour to introduce innovative features and services that ensure guests have an enhanced travel experience. Moreover, this demonstrates our commitment to our 'Guest First' service philosophy, which is core to our business. With the best price promise offer, we look forward to transforming the way guests book tickets using our online platforms."

How to make a claim

In case you find a lower Jet Airways fare on any other third party website, you can claim for a refund by filling out claim form online, the very same day. You'll be notified on the status of the claim within 72 hours.

Best Price Promise is valid on jetairways.com, mobile site and mobile app only on the India country site for domestic flights (flights within India) and for International flights (where the first segment of the flight originates from India).

You will need to provide the third-party web address where you found the lower price and a screen shot of the final confirmation page of a booking prior to payment showing the total price inclusive of all taxes, fees and surcharges.

Best Price Promise is valid on jetairways.com, mobile site and mobile app only on the India country site for domestic flights (flights within India) and for International flights (where the first segment of the flight originates from India).