NHAI takes steps to improve functioning of toll plazas

Circulates format for display of toll rates, concessions and exemptions on billboards

National Highway Authority of India (NHAI) has issued a 'code of conduct' for toll plaza operators to maintain uniformity in toll operations. Accordingly all the NHAI contractors and concessionaires are mandatorily to comply with the policy guidelines and standards prescribed by NHAI.

It has issued specific instructions for all toll plazas to be adequately illuminated, displaying standardised boards with the name of user fee collection contractor, name of toll plaza, user fee rates, etc clearly visible from prescribed distance.

An uniform dress code has also been issued, to be used through the country for the staff manning toll plazas.  NHAI has also circulated a standardised format for display of toll rates, concessions and exemptions on the billboards that are required to be mandatorily put up by concessionaires/ contractors for road users.

From now onwards, every member of the toll plaza staff will wear a navy blue uniform with adequate features for safety and easy identification. The concessionaires and contractors  will ensure that the toll plaza personnel are given a minimum training of seven days to acquaint them with the do’s and don’ts prescribed by NHAI, behave with courtesy and help road users in case of any emergency.

 Also, the user fee (Toll) receipts will be issued in the standard prescribed template bearing details of the concessionaire or /contractor, toll plaza location, helpline number, ambulance contact number, crane contact etc.