TCS to modernise, automate taxation system in Zambia

This is TCS' third revenue, tax system automation project in the African region

Tata Consultancy Services (TCS), India's largest IT services provider, today announced that it has won a three year contract from the Zambia Revenue Authority (ZRA) for the modernisation of its domestic tax system. The financial details of the deals were not disclosed.

This is TCS’ third revenue and tax system automation project in the African region after an implementation for Uganda Revenue Authority and ongoing implementation for Kenya Revenue Authority.

The scope of the project includes providing an integrated tax software application based on TCS’ taxation framework, taxpayer 24/7 portal for e-services delivery, data migration, training, roll-out, warranty and operational support.

Tanmoy Chakrabarty, Vice President & Global Head, Government Industry Solutions Unit, TCS said, "The taxation project is all about service delivery transformation through a technology-led, service oriented approach. The new TCS tax framework will help Zambian government offer world class delivery of taxation services to its citizens as well as provide an effective monitoring system for its tax officials."

Zambia Revenue Authority, as part of its tax reforms and modernisation programme, has engaged TCS to provide an integrated and multi-tax system covering VAT, Income Tax, Pay-As-You-Earn, Presumptive Tax, Turnover Tax, Mineral Royalty Tax, Excise, Property Transfer Tax, Medical Levy and Withholding Tax. Once operational, this system is expected to transform the service delivery to taxpayers, support the country’s sixth National Development Plan and assist ZRA to better control and monitor operations as well as prevent and detect potential revenue leakages. Further, the new system is also expected to bring about a higher degree of accountability and transparency to the public

For TCS this will be the 25th tax framework projecy globally, it has done more than 15 tax framework implementations in India, seven in USA and two in Africa.