Servion Global Solutions has announced that the company has entered into an alliance with ClickFox Inc, a US-based customer behaviour intelligence service provider, to market, sell and provide professional services for ClickFox's suite of customer behaviour analytics tools. | |
| A company statement said that the combination of customer behaviour intelligence from ClickFox and customer interaction domain expertise from Servion will ensure that customers receive top-of-the-line service every time they interact with organisations. |
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| Baskar Subramanian, executive vice-chairman, Servion, said that ClickFox's customer behaviour analytics tools would further reinforce its customer interaction management offerings. |
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| Servion has developed a contact optimisation model to help clients enhance overall customer interaction and satisfaction. |
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| "Our products will become a key part of that model and will support ClickFox and Servion's common goal of establishing customer interaction management best practices around the world," said Marco Pacelli, ClickFox's chief executive officer. |
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