IDBI Bank employees call for 2-day strike from Oct 24

The employees are demanding wage revision from November 2012 to October 2017

A section of IDBI Bank employees has given two-day strike call beginning October 24.

United Forum of IDBI Bank officers and Employees have given a 2-day nationwide strike call in support of their demands, IDBI Bank said in a regulatory filing to stock exchanges.

Demands include wage revision for employees and officers due for the period from November 2012 to October 2017 on the lines of the settlement in all other.

SBI launches second edition of digital hackathon

*SBI has launched its second edition of digital hackathon that will help the bank reach its objectives such as address the challenges like identity fraud and signature validation.

The second edition of Hackathon-Digitise for Bank (#D4B2017) was launched by deputy managing director and chief information officer Mrutyunjay Mahapatra.

Digitise for Bank (#D4B2017), an initiative of SBI Collaborative Innovation Centre (CIC) is a curated Digital Hackathon on 4 use cases across 'Cognitive' theme of facial recognition, signature recognition, voice-based authentication and cheque truncation value enhancers.

ICICI Bank AI chatbot iPal interacts with 31 lakh customers

ICICI Bank's artificial intelligence-based chatbot iPal has interacted with about 31 lakh customers with nearly 90 per cent accuracy since inception in February this year, the bank said in a statement today.

During this period (February-September 2017), the chatbot has addressed nearly 60 lakh queries.

"In the eight months, iPal has interacted with nearly 3.1 million customers with nearly 90 per cent accuracy. With the AI based chatbot on a learning curve, it now handles close to 1 million queries monthly on the website and mobile banking application," ICICI Bank said.

The chatbot offers resolutions to their queries instantly 24x7 and on all days, thus offering unparallelled customer convenience, it added.

The bank said it has been deploying AI at a large scale at all its digital touch points to offer unparallelled service experience and convenience to customers.