Smart people need a fool to lead them, it makes easy win: Alibaba's Jack Ma

'Do not focus on your competitors, focus on your customers.'

Jack Ma, Alibaba, MYbank
Jack Ma (Photo: Reuters)
Lulu Yilun Chen | Bloomberg
Last Updated : Sep 10 2018 | 8:05 AM IST
Jack Ma, co-founder of Alibaba Group Holding Ltd., announced on Monday his plans for stepping down from the e-commerce giant and handing over responsibilities to senior management. Since founding the company in 1999 with 17 other people in Hangzhou, China, Ma has become the distinctive face of the company -- and through its success, the country’s technology industry.
 
He’s dispensed Yoda-like wisdom over the years that have made him a role model in China and the subject of dozens of books. Here is a sampling:
 
On his leadership approach:

Also Read

"Intelligent people need a fool to lead them. When the team’s all a bunch of scientists, it is best to have a peasant lead the way. His way of thinking is different. It’s easier to win if you have people seeing things from different perspectives."
 
On the importance of women in top management:

“Women understand the thing that makes them better than men, the greatest weapon that God gives them, is gentleness. They understand tolerance.”
 
On the importance of perseverance:


“Today is hard, tomorrow is harder, but the day after tomorrow is beautiful.”
 
On determination:

“If you don’t give up, you still have a chance. Giving up is the greatest failure.”
 
On fighting eBay’s efforts to enter China:

“EBay may be a shark in the ocean, but I am a crocodile in the Yangtze River. If we fight in the ocean, we lose ― but if we fight in the river, we win.”
 
On priorities for management:

“Customer first, employees second, shareholders third.”
 
On the distraction of rivals:

“Do not focus on your competitors, focus on your customers.”
 
On the role of technology:

“I believe it’s not the technology that changes the world. It’s the dreams behind the technology that change the world.”
 
On hiring the right people:


“We’re never in lack of money. We lack people with dreams who can die for those dreams.”
 
On perspective for young workers:

“If young people have awe for the future, act conscientiously towards the present and be thankful for the past, they will have opportunities.”
 
On China’s internet controls and Western companies involvement:


“Facebook and these companies, if they come here they have to follow the rules and laws. Google, they left – we did not kick them out. When you do business in any country you have to follow the rules and laws.”
 
On philanthropic strategy:

“To do philanthropy well, you need to use commercial means, while bearing a philanthropic heart; don’t use philanthropic means and bear a commercial heart.”


One subscription. Two world-class reads.

Already subscribed? Log in

Subscribe to read the full story →
*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

Next Story