Kolkata-based Launcherz, a communication solution company, has come up with a programme named 'customer experience programme' (CEP), which is designed to motivate sales personnel and develop skills to make a long-lasting impact on the minds of customers. | |
| The company claimed the programme was different from other customer service training programmes currently in the market. |
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| The training programme consists of two modules, one is of 12-hours duration for in-house training and another of 16 hours for training at the centre owned by Launcherz. |
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| The programme cost would be Rs 2000 per candidate. |
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| Launcherz said it had conducted the training programme at several Nike outlets, confectionery chains like Gupta Brother and city saloons like the A N John hair studio. Launcherz said it was also planning to launch tailor-made training programmes for fresh graduates, health care organizations and educators. |
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| Launcherz was in talks with several private nursing homes in Kolkata for conducting training programme, informed Preeta Pradhan, partner of Launcherz. |
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| Apart from CEP, Launcherz offered two other courses, one called 'exprez' for communication and conversational sklls, and the other titled 'imprez' for personality development. |
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