Dell expands Indian support capability, launches 'Premium Support Plus' with predictive issue detection

Dell India announced augmented service offerings for its consumers in India, with the launch of Premium Support Plus service available on Alienware 15 and Alienware 17, XPS and Inspiron devices, dramatically improving customer experience through simplified and hassle-free support.

With this launch, Dell widened its service capability for consumers, giving them the option to choose from OnSite support, Premium Support and the new Premium Support Plus, based on their requirement.

Premium Support Plus provides 24x7 anytime; anywhere phone access to expert technicians, personalized assistance for complex software issues and the first and only proactive automated support for consumer PCs.

Powered by the SupportAssist technology, in an industry first, the service automatically detects both hardware and software issues and proactively alerts consumers when they occur. Support Assist also enables Dell's technicians to initiate contact with customers and begin resolving the problem, often before they even know an issue exists.

"Dell's legacy of service support for users has been instrumental in building trust. Focused on ensuring that user experience remains seamless, we can now resolve technical issues without the consumer facing any hindrance. Features like predictive issue detection and faster than ever resolution will ensure that a Dell PC never fails. With the addition of Premium Support Plus to our service offering, Dell is offering best-in-class support for PC users in India," said Alen Joe Jose, Product Marketing Director-Consumer and Small Business, Dell, India.

Premium Support Plus also comes with advanced support features like personalized step-by-step expert assistance, optimization for PC performance and repairs for accidental damage. The proactive - predictive capabilities have been tested and proven for commercial customers with more immersive technical requirements, before offering it to end consumers.

Premium Support Plus users can experience efficient solution delivery for any technical issues, with the service reducing up to 86 percent time on the phone and reducing the number of steps for resolution by 59 percent. Consumers will also have the ability tailor the experience to their lifestyle - a hands-off, call-free experience with automated integrated support or one-on-one personalized support with an agent or a combination of both.

In a growing Gaming industry, and with the growing popularity of Dell Gaming devices, users will be further benefited in an effort to maintain high performing PCs, through this fast and premium service.

Dell's Premium Support Plus is now available for consumers using Dell XPS, Inspiron Series and Alienware in India, starting September 11, 2017. Meanwhile, Premium Support and Onsite Support are already available on Dell's XPS, Inspiron, and Alienware devices in India.