BHEL launches companywide 'Quality First' initiative

Bharat Heavy Electricals has launched a companywide 'Quality First' initiative to put in place state-of-the-art processes, for making quality a hallmark of the company's products and services.

Mission 'Quality First' focuses on four objectivesEmpower, Educate, Engage and Encourage employees and putting in place the latest quality processes and systems to further strengthen the quality mind-set within the company.

BHEL is implementing a structured modelQuality360 (latest in-house QMER model), to measure and improve the Quality system maturity index across all its divisions. Business Excellence movement has been initiated in-line with the latest EFQM 2020. The company has taken a number of steps including standardization of quality processes and systems, extensive training programs at various levels and introduction of reward schemes to create a future ready workforce delivering superior products & services. Significantly, BHEL adopted the ISO 9000 quality system since its inception in India in early 90's and today all its divisions are ISO-9001 certified. Subsequently the company has acquired international Environment, Health and Safety accreditations, IS0-14001 and OHSAS-18001. Major laboratories of BHEL are already NABL accredited and various products have been certified by relevant agencies like Central Boiler Board, American Society of Mechanical Engineers (ASME), Bureau of Indian Standards (BIS), UL India, American Petroleum Institute (API), Aerospace Quality Management System and Lloyds Register.

BHEL is committed to meet and exceed the present and future requirements of its customers by delivering excellent quality products and services. 'Quality First' initiative, an integral part of BHEL's multi-pronged Transformation Strategy, is another step towards achieving organizational excellence focusing on maximizing customer value.

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