Tech Mahindra joins Avaamo on conversational AI

Software major Tech Mahindra on Friday said it has entered into a partnership with deep-learning software company Avaamo to develop and deliver conversational Artificial Intelligence (AI) solutions for global enterprises.

Tech Mahindra said it would evangelise Avaamo's enterprise products and build solutions around platforms in areas such as the Internet of Things (IoT), AI, and Machine Learning (ML).

The collaboration will help Tech Mahindra harness newer enterprise AI technologies and serve global markets in countries like the US, Britain, the Netherlands, Germany, Sweden, Malaysia, Israel, Indonesia and the Philippines, among others.

"Artificial Intelligence as a differentiated next-gen technology is core to our strategy at Tech Mahindra. Conversational AI is the next frontier of enhanced intelligence as humans and machines harmonise to enable connected experiences," Jagdish Mitra, Chief Strategy and Marketing Officer, Tech Mahindra, said in a statement.

"Avaamo and Tech Mahindra have a shared vision -- to implement cutting-edge AI solutions, specifically in the banking, telco, retail and healthcare industries," Mitra said, adding that virtual assistants are already disrupting the customer experience space.

The conversational AI platform solutions, with a specific focus on vertical machine learning, will provide Tech Mahindra's customers a seamless experience across their enterprise channels while improving digital customer engagement, net promoter score and customer insights, the company said.

"As we continue to work together, we'll help businesses around the world reimagine what is possible with conversational artificial intelligence," Ram Menon, Founder and CEO of Los Altos, California-headquartered Avaamo, said.

--IANS

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