Aegis partners Hutch Sri Lanka for customer care operations

Essar group firm Aegis today said it has entered into partnership with Hutch to provide customer care services for the telecom firm across Sri Lanka.
The company did not share the financial details of the deal.
Aegis said the carve-out transaction includes transfer of customer management operations from Hutch facilities in Sri Lanka to Aegis' customer experience centre in Colombo.
Aegis will take the employees working for customer care operations at Hutch as part of the deal.
"This engagement would also require Aegis to re-badge the existing telecom business unit covering over 65 employees across its business process management (BPM) operations in Sri Lanka," the company said in a statement.

Sandip Sen, Global CEO, Aegis Limited said, "This partnership promotes our strategy of expanding presence across emerging markets, greatly extends our scale, and bolsters our Telecom BPM services portfolio."
The company entered Sri Lanka in 2009 with acquisition of 80 per cent shares of Ismart - Timex Pvt Ltd, which over the years has grown to over 400 professionals.