I-T dept to redress taxpayers' grievances on priority

Tax officers asked to devote extra efforts towards resolving them and share trends on online platform Sevottam

After Prime Minister Narendra Modi expressed his displeasure over delays in the addressing of taxpayers’ grievances in the income tax (I-T) department, the Central Board of Direct Taxes (CBDT) has put these cases on fast-track with the “highest level” of its authorities monitoring the progress in this regard.

The department has now put special emphasis on the disposal of these cases as it has asked its officers to devote extra efforts to that and share the trends on its internal online platform called ‘Sevottam’, which mainly connects all I-T offices across the country.

“Each and every case is being monitored very closely by senior officers and the data is being updated every day for review by CBDT. Board Chairperson Anita Kapur and other members are reviewing the exercise virtually on a daily basis,” sources in the I-T department said.

A communication circulated in this regard, which was accessed by PTI, said, “Timely disposal of grievances has been a subject of continuous emphasis and the disposal of grievances is now being monitored at the highest level in the I-T department.”

A senior official said laying extra emphasis on the updation of records on the online communication channel and its regular monitoring would ensure “that the process of grievance redressal is always prompt and scaled up to the desired level”.

CBDT, the apex policy-making body of the I-T department, had recently called for the “top priority” to be accorded to addressing taxpayers’ grievances after the prime minister’s review.

Taking a stern view of the rap on the knuckles from Modi, Chairperson Kapur had asked all senior officers of the department to pull up their socks and put the house in order before the next review by the prime minister.

“The status of pending public grievances with the I-T department was reviewed by the PM on March 25 through video-conferencing... During the meeting, he expressed dissatisfaction about delays in responding to public grievances by our officers as well as about the harassment meted out to the taxpayers and officious behaviour of our officers,” Kapur had written in her recent communication to the field offices of the I-T department.