Banking complaints up 35% in AP, Telangana in FY16

SBI continued to account for largest share with 26.2%, share of its associate banks was 9%

Complaints on banking in Telangana and Andhra Pradesh increased by 35.4 per cent to 5,910 during 2015-16, a senior government official said today.

According to Banking Ombudsman for the two states and Principal General Manager, RBI, N Krishna Mohan, the ombudsman office received 4,366 complaints during 2014-15.

As per the latest data of 2015-16, as many as 2,801 complaints were received from Andhra Pradesh while 3,109 came from Telangana.

"State Bank of India continued to account for the largest share with 26.2 per cent, whereas its associate banks accounted for 9 per cent of the complaints. SBI Cards accounted for 3.8 per cent of the total complaints received during 2015-16. Nationalised Banks (non-SBI group) as a class, accounted for 27 per cent of the complaints," he said at a press conference here.

The metropolitan centres witnessed a marginal decrease in share of total complaints, from 39 per cent during 2014-15 to 38 per cent during 2015-16.

The share of complaints from urban centres increased from 32 per cent during 2014-15 to 37 per cent during 2015-16, whereas semi-urban and rural areas constituted 25 per cent of the total complaints, he said.

ATM/ debit card/ credit card complaints accounted for 25.5 per cent of the cases received during 2015-16 against 25.4 per cent during the previous year.

The ombudsman examined 6,033 complaints during 2015-16 including 123 carried forward from the previous year, of which 5,696 (94.41 per cent) were closed during the year under various provisions of the Banking Ombudsman Scheme, 2006, while 1,174 complaints were found to be non-maintainable, he added.