To ensure safe products to consumers, the bill has a provision for product liability and provides enough powers to the regulatory authority to recall products and cancel licences if any consumer complaint affects more than one individual, sources explained.
For speedy disposal of consumer court cases, the bill seeks to provide 'mediation' as an alternative route to resolve the disputes and also suggests simplified judicial process to ensure inexpensive justice.
The bill provides for stringent penalty, including life imprisonment in certain cases and sufficient provisions for protection of consumers of online shopping, sources added.
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