The MoU will help in understanding the system of customer oriented public service delivery in Portugal with reference to rapidly changing environments in the area of public service management and processes in the Indian public service delivery system, leading to improved delivery in the country.
The MoU will be signed between Department of Administrative Reforms and Public Grievances (DARPG), and Ministry of the Presidency and of Administrative Modernisation, Government of Portuguese Republic, an official release said.
The forms of cooperation will include organisation of a senior consultative body and working sessions for ongoing discussions regarding cooperation and collaboration.
As part of its efforts in seeking international collaboration for initiatives in good governance and administrative reforms, DARPG has so far entered into bilateral MoUs with China, Malaysia, Singapore, France and United Kingdom and a trilateral MoU with Brazil and South Africa.
Similar MOUs with China and Singapore are under renewal or consideration in consultation with ministry of external affairs.
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