Convergys to ramp up operations in Gurgaon, Thane centres

BPO major Convergys is ramping up operations in Gurgaon and Thane to expand its presence in India.
The US-based company, which has over 13,000 employees in India across eight locations, is also working on integration of its operations with Stream, which it acquired recently for USD 820 million.
"After the acquisition of Stream, we now have 125,000 employees working out of more than 150 locations in 31 countries. We are taking stock of locations, ensuring that the transition is smooth. This will be the focus for the next 12-18 months," Convergys India MD and Country Manager Hanumant Talwar told reporters in a conference call.

In India, Convergys had seven locations of its own and 12,000-plus employees. Post Stream acquisition, it opened a new centre and added over 1,000 employees.
Its offices are in New Delhi, Bangalore, Gurgaon, Hyderabad, Mumbai, Pune and Thane.
"We are also ramping up existing locations of Gurgaon and Thane. We are making huge investments," he said, but declined to comment on investment details or hiring plans.

Convergys, which has clients across verticals like retail, communications, financial services, technology, healthcare and automotive, serves clients in Australia, Europe and North America from its centres in India.
In January, Convergys had announced acquisition of Stream Global Services in cash from funds managed by Ares Management and Providence Equity Partners, as well as from LiveIt, the BPO investment arm of Ayala Corp.

The acquisition, completed last week, helped expand the Cincinnati, Ohio-based firm's geographic footprint and capabilities and strengthens Convergys' position in the USD 55 billion outsourced customer management services industry.
When combined, total company revenue is expected to exceed USD 3 billion, creating the second largest customer management services provider in the world.
Stream's complementary client portfolio will also diversify Convergys' client base with addition of technology, entertainment and communications clients.
"We believe our shared focus on exceptional client service, operational expertise and talent will enable us to quickly integrate and leverage our expanded reach," Stream Chief Operating Officer Brian Delaney said.