The Delhi consumer commission has asked a private hospital here to pay Rs 25 lakh as compensation to the family of a man who died there during treatment due to deficient service.
The Delhi State Consumer Disputes Redressal Commission has asked the Jaipur Golden Hospital to pay Rs 24 lakh as compensation and Rs 1 lakh as litigation cost to the family of Nitin Dabla.
"This may serve the purpose of bringing about a qualitative change in the attitude of the hospital for providing service to the human beings as human beings.
"Human touch is necessary; that is their code of conduct; that is their duty and that is what is required to be implemented," the panel's bench comprising judicial member O P Gupta and member Anil Srivastava said.
The state commission said, "The complaint is disposed of with direction to the hospital to pay in all Rs 25 lakh to the complainant (family of Dabla), deficiency of service on the part of the hospital having been established beyond any shadow of doubt."
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