eBay: We don't share customer data with NSA

Image
AP Berlin
Last Updated : Sep 26 2013 | 10:06 PM IST
Online retail giant eBay believes offering each shopper a unique store tailored to their personal tastes and interests is the future of the USD 10 trillion global commerce market.
But even as eBay asks users to tell them what they "love" so it can offer them what they "need," the California-based company insisted Monday that its customers' data is safe and won't be shared with anyone, not even the US National Security Agency.
"We don't share our customer data," said Devin Wenig, president of eBay Marketplaces. "We don't sell our customer data. We are incredibly protective of our customers' data."
Privacy watchdogs in Germany have expressed concern that the vast stores of customer information collected by online retailers such as eBay and Amazon are not sufficiently protected from eavesdropping.
According to eBay's privacy policy, the information that the company collects on its customers can include their physical address, credit card details, shopping habits, cell phone number, IP address, location and even scans of identity documents.
NSA leaker Edward Snowden has suggested that major web companies have set up systems to help the intelligence agency monitor online communications to protect against terrorism. Snowden, who is wanted in the US on espionage charges, was granted temporary asylum in Russia last month.
While eBay wasn't named in documents Snowden provided to several newspapers earlier this year, German privacy commissioner Peter Schaar said last month that he was certain information collected on eBay users ended up with the NSA.
The Snowden revelations have sparked a noisy debate about online privacy in Germany, which is eBay's second biggest market after the United States.
"We don't believe the NSA has come near our data," said Wenig, who was in Berlin to launch the German version of eBay's personalised shopping feature, Feed. "We have a tremendous amount of thought and procedures and security around customer data.
*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

More From This Section

First Published: Sep 26 2013 | 10:06 PM IST

Next Story