Of the 36,09,920 plaints received between April 1, 2014, and November 30, 2017, 35,12,705 or 97.31 per cent were disposed, Minister of State for Personnel Jitendra Singh said in a written reply to a question in the Rajya Sabha.
A total of 42,057 pubic grievances were pending disposal for more than 60 days, he said.
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