Railways relaxes refund rules for travel between March 21-June 21

Railways on Saturday relaxed refund rules from March 21 to June 21 for PRS counter-generated tickets in view of the coronavirus threat.

For trains cancelled by Railways for the journey period March 21 -June 21, refund across counter can be taken on submission of ticket up to three months from the date of journey instead of the present three days or 72 hours rule, an order said.

In cases where the train is not cancelled but passenger wants to cancel his or her journey, then the TDR (Ticket Deposit Receipt) can be filed within three months from the date of journey at the station. (instead of the extant rule of 3 days), the order stated.

"TDR can be submitted to CCO (chief claims officer)/ CCM (chief commercial manager), refund/claims office for getting the refund with 60 days of filing of TDR subject to verification from train chart. (instead of extant rule of 10 days)