"Southwest (Airlines) employees have been racially profiling Muslim, Arab, and South Asian passengers in the last year, including at least five well-publicised incidents," South-Asian Americans Leading Together (SAALT) said yesterday.
"One well-covered incident involved kicking a University of California Berkley student off a flight in April 2016 for saying 'Inshallah' to his father on the phone," it said.
"Because the airline has treated our communities like second-class citizens, we have terminated our relationship with Southwest," SAALT said, adding that as a result of this termination it has lost USD 10,000 in grant money from the airlines.
"Disappointingly, all we received was one unsatisfactory response after another," said Suman Raghunathan, executive director of SAALT.
"Southwest made it clear they would issue no apology to the affected passengers nor would it address profiling in their corporate training guidelines and complaint procedures," Raghunathan said.
"In short, we saw no effort by Southwest Airlines to establish protection against racial and religious profiling of passengers on its flights.The airline continues to deflect any responsibility for its actions, even as the level of hostility against our communities continues to increase nationwide. So we said 'enough!' and goodbye to Southwest," she said.
Disclaimer: No Business Standard Journalist was involved in creation of this content
You’ve reached your limit of {{free_limit}} free articles this month.
Subscribe now for unlimited access.
Already subscribed? Log in
Subscribe to read the full story →
Smart Quarterly
₹900
3 Months
₹300/Month
Smart Essential
₹2,700
1 Year
₹225/Month
Super Saver
₹3,900
2 Years
₹162/Month
Renews automatically, cancel anytime
Here’s what’s included in our digital subscription plans
Exclusive premium stories online
Over 30 premium stories daily, handpicked by our editors


Complimentary Access to The New York Times
News, Games, Cooking, Audio, Wirecutter & The Athletic
Business Standard Epaper
Digital replica of our daily newspaper — with options to read, save, and share


Curated Newsletters
Insights on markets, finance, politics, tech, and more delivered to your inbox
Market Analysis & Investment Insights
In-depth market analysis & insights with access to The Smart Investor


Archives
Repository of articles and publications dating back to 1997
Ad-free Reading
Uninterrupted reading experience with no advertisements


Seamless Access Across All Devices
Access Business Standard across devices — mobile, tablet, or PC, via web or app
