All passengers including an infant and the crew were safe in the incident that occurred at around at 6.35 AM.
"GoAir flight G8-305 Mumbai-Chennai was hit by the aerobridge this morning at 6.35 am. The aircraft was stationary waiting for the aerobridge to be connected," GoAir said in a statement.
The aerobridge operator of the Airports Authority of India(AAI) was unable to safely align the jet bridge to the aircraft as he was "too fast" and thus unable to control its movement, the statement said, adding he lost control causing this "unfortunate incident".
DGCA sources said that the aerobridge operator was apparently talking over phone during the docking procedure and in the process lost control of the jet way.
Customers booked on the onward Chennai-Port Blair flight and those on other subsequent flights have been re-accommodated on other GoAir flights tomorrow or on other airlines, the airline said.
As assessment of the damage is being done, following which further course of action would be initiated.
The side door of the aircraft got slightly damaged in the incident, a statement from the Chennai Airport Director's office said.
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