"We have been deliberating on this issue...It is not an issue of (operator) A versus B. It is an issue of consumers," TRAI Chairman RS Sharma said on the sidelines of IAMAI Digital Summit here.
Noting that TRAI had intervened into the issue, Sharma said the regulator will continue to look at the situation.
Yesterday, Mukesh Ambani-promoted Reliance Jio termed as "malicious and misleading", rival Airtel's claim that it has provided sufficient interconnect capacity to Jio and that latter has been unable to activate all the points of interconnect (PoIs) and utilise the said capacity.
Over 53 per cent of the national long distance (NLD) calls are failing due to "inadequate" PoIs from Airtel, Jio has alleged.
"Inspite of intervention by authorities and censure proceedings against Airtel, NLD call failure rate was at 53.4 per cent as against TRAI norm of 0.5 per cent. There has always been a lag in PoIs required and PoIs provided by Airtel resulting in severe service issues for Indian customers," Jio had said.
Bharti Airtel said, "The PoIs have been provided well above the customer growth projection provided by Jio to Airtel. The capacity provided is ideal for serving over 190 million customers on the Jio network and is more than double of the 72.5 million total customers currently claimed by Jio."
(Reopens DCM50)
On the telecom tribunal TDSAT recently seeking certain clarifications from TRAI over Jio's free offer, Sharma said, "It is a judicial process, and every entity in this country has the right to it (the process)."
Speaking to reporters on the sidelines of the 11th India Digital Summit, Sharma noted that each month, hundreds of plans are filed with TRAI.
"As you know, the tariffs are under forbearance. In this particular plan (by Jio), the other incumbent operators had objected, so we have decided the issue between the entity that filed the plan and the entity who had objected to it. That decision is taken, and that decision has been appealed against. We do not have to represent ourselves. We will just file the records," he said.
"Our decision has been appealed against. We don't have to go and justify our decision, the records will speak," he said.
Sources said, TRAI had taken its decision after a careful examination of the matter and after taking into account the opinion of the Attorney General which held that Jio's tariff plans do not violate any existing regulation or order issued by the regulator.
Given the 6-8 per cent marketshare of Jio in terms of subscriber base, it could not be termed as dominant or predatory either, they pointed out.
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