Pcl Ready To Compensate For Flaw In Scheme

This clarification was made by the company in the wake of a complaint made by BPL Sanyo Utilities & Appliances to the MRTP Commission alleging that PCL defaulted in the delivery of two machines for which orders were placed on September 18. The company said that it has paid PCL the full purchase price of Rs 65,000, and has requested it to refund their money with interest at the rate of 3 per cent per month.

In September PCL had announced a scheme in which it promised to deliver PCs at Rs 23,500 inclusive of sales taxes, within four to six weeks of placing the order and with one year warranty and on site service support from its authorised service staff.

Talking to Business Standard, PCL's national marketing manager, Sameer Kochhar said: "We have claimed to deliver the machines within four to six weeks. In some cases there has been some delay in delivering the PCs due to reasons beyond our control."Refuting to the charge of BPL Sanyo Utilities & Appliances, Kochhar said, after PCL came up with the special offer in September some customers who had booked their machines in August were allowed to rebook orders and these August bookings were revalidated in September. This resulted in addition of another six weeks to the prospective delivery date.

Also since the machines are being batch produced with one batch of 486 machines being followed by the Pentium-based ones, there may have been some delay in delivery in some cases, Kochhar pointed out.

He said deliveries have started taking place 10 to 12 days back on a first come first served basis and only bookings made between September 18 and 24 may have been held up he added.

PCL follows a least sales tax billing location, in white case machines are billed at locations were sales taxes are reasonable. This requires transporting the machines to such locations and thus takes time.