'Tax benefits are a critical issue for BPOs'

Image
Leslie D'MonteShivani Shinde Mumbai
Last Updated : Feb 05 2013 | 2:36 AM IST
, he asserts he has absolutely no hesitation in taking the existing business to other low-cost countries like Vietnam, Sri Lanka and the Philippines if the tax benefits for software technology parks are not extended by the government. Excerpts:

Your company was quick to revise the guidance after the initial loss of your client, Magnus. What's the strategy going forward?

I think after the initial setback, we hastily gave a downward guidance. If you look at the quarter that ended June 2007, we added 1,700 people, which meant that demand was robust.

Our view is that the mortgage industry is going through a bad patch. However, the fact is that people will buy houses and will continue to take loans. We have good skills in processing and servicing loans, and we do not want to lose that opportunity.

Mortgage is four per cent of our business after the hit. Some of our mortgage clients continue to give us business. We will adapt to the market.

What is the de-risking strategy with regard to the rising rupee and the sub-prime crisis?

The UK and Europe are our biggest markets, accounting for 50-55 per cent of our revenues. The US and North America comprise the rest. We intend to keep the ratio at about 50:50.

We see a positive trend in pricing. Besides, we have been able to ramp up business from existing and new customers pretty fast. As for margins, the sub-prime crisis had two effects.

One was on the banking and the mortgage market itself. While the mortgage industry was an important growth area, it was not a sizeable part for many companies. So they will take this in their stride.

The larger problem being discussed is on a wider credit crunch developing which would constrain growth in other industries.

As far as the rupee is concerned, the problem is not the strengthening of the rupee, but that this is happening very fast. On the positive side, though, we are booking contracts at higher rates.

What are the company's growth plans?

This year our annual capital expenditure is about $25-35 million, a bulk of which comes to India. We clearly want to go beyond the UK and into continental Europe.

We have a centre in Romania that gives language capability. We are excited about providing both India and Romania-based work to customers in continental Europe.

Besides, we have had very good growth in finance and accounting and analytics.


*Subscribe to Business Standard digital and get complimentary access to The New York Times

Smart Quarterly

₹900

3 Months

₹300/Month

SAVE 25%

Smart Essential

₹2,700

1 Year

₹225/Month

SAVE 46%
*Complimentary New York Times access for the 2nd year will be given after 12 months

Super Saver

₹3,900

2 Years

₹162/Month

Subscribe

Renews automatically, cancel anytime

Here’s what’s included in our digital subscription plans

Exclusive premium stories online

  • Over 30 premium stories daily, handpicked by our editors

Complimentary Access to The New York Times

  • News, Games, Cooking, Audio, Wirecutter & The Athletic

Business Standard Epaper

  • Digital replica of our daily newspaper — with options to read, save, and share

Curated Newsletters

  • Insights on markets, finance, politics, tech, and more delivered to your inbox

Market Analysis & Investment Insights

  • In-depth market analysis & insights with access to The Smart Investor

Archives

  • Repository of articles and publications dating back to 1997

Ad-free Reading

  • Uninterrupted reading experience with no advertisements

Seamless Access Across All Devices

  • Access Business Standard across devices — mobile, tablet, or PC, via web or app

More From This Section

First Published: Nov 08 2007 | 12:00 AM IST

Next Story