Sankara Nethralaya, IBM in pact

IBM is partnering Sankara Nethralaya, a specialty institution for ophthalmic care based in Chennai, to help manage its IT infrastructure, over a period of five years.

The hospital has implemented IBM's Network Operations Centre"�Inside (NOC-Inside), to offer integrated IT management for its business operations.

NOC"�Inside has an asset-based integrated service approach and allows the hospital a 360-degree view of its IT infrastructure to ensure effective monitoring.

The hospital has automated IT monitoring, IT inventory management and IT service desk operations. NOC-Inside generates daily reports allowing it to keep track of the entire hardware and software inventory and ensure software licence compliance.

These reports also help the hospital verify the service level commitments of their service providers and accordingly gauge their performance.

With this, Sankara Nethralaya claims to have achieved reduction of manual intervention in its day-to-day operations by almost 60 per cent, T Rathinam, director - IT, Sankara Nethralaya, said.

"With the help of NOC-Inside, we can measure the SLAs of our service providers and resolve network-related problems in a small fraction of time," said M K Manavalan, head "� IT, Sankara Nethralaya.

NOC-Inside was developed by Network Solutions (NetSol), the Bangalore-based network integration company acquired by IBM two years ago.