Seaview, US firm ink new pact

Targeting higher volumes in healthcare documentation services and bringing in newer areas of healthcare solutions under its fold, Thiruvananthapuram-based BPO player Seaview Support Systems has entered into new contracts with UK-based outsourcing major DScribe.

Raju Harilal, CEO, Seaview Support Systems, said the new contracts were also expected to generate more job opportunities as they envisage a sizeable increase in human resource requirement in the next few months.

Elaborating on the fresh contracts with DScribe, Harilal added that "the deal would help Seaview make its foray into the fields of medical billing and tele-radiology soon."

Tele-radiology is a new area in the rapidly growing outsourcing domain whereby X-rays and medical imaging reports are sent through digital transmission for analysis and reporting, he said.

The company's core business is medical research and legal transcription including software development in related areas.

Meanwhile, DScribe expects its outsourcing volumes to Seaview to double in the next two months, according to the UK company's managing director FCA Hamilton.

"Outsourcing volumes are expected to grow gradually in controlled phases over the next two quarters," Hamilton added.

The health BPO company has set up its own state-of-the-art production facility spread across 70,000 sft space on the Technopark campus and is on an expansion and repositioning drive, Harilal said.

Seaview has also announced a tie-up with SBI Life to launch a pension plan for all its employees.

Harilal said with this tie-up, over 300 employees at Seaview would be provided savings benefit with a secure retirement plan.

This is perhaps for the first time a private sector company based in the state capital is coming out with a pension plan for its staffers, he added.

Aimed at addressing attrition and to inspire its largely young workforce to start the habit of savings, the pension plan would ensure that the periodical savings are carefully preserved with full guarantee of the corpus, and will be paid back with returns and entitled bonus as annuity payments at the time of retirement, the Seaview CEO added.