Servion Global's 'customer interaction conclave' in Chennai, Mumbai, Pune & Delhi soon

Servion Global Solutions, a provider of business response solutions through contact optimisation, has embarked upon a seven-city seminar series to highlight customer interaction challenges faced by the service industry and how application of technology can enhance and improve customer experience.

Out of the seven cities, Kolkata, Bangalore and Hyderabad have already held 'The Customer Interaction Conclave 2005'. The conclave will be held in Chennai, Mumbai, Pune and Delhi in the next few days.

"In the US, there are seven million call centre agents, whereas in India there are 350,000 call centre agents. There is scope for growth," said G Shankaran Nair, head (marketing and business development), talking about the company's potential for growth.

In India, almost 85 per cent of Servion's revenues are derived from clients in the banking and telecom space. The company provides the entire gamut of customer interaction solutions through its contact centre suite of products, consulting services and systems integration capabilities.

When asked about the competition from contact centre solution specialists like Avaya and Concerto who provide both products and the associated software, Nair pointed out that clients prefer 'best of breed' solutions from different companies.

This helps Servion to offer their consulting services and provide customers with a solution that doesn't restrict itself to one client's product but offers a wider array of products and services.

At present, Servion operates in the US, Europe, India, and Middle East and Asia-Pacific.

In 2004-05, Servion increased its revenues by 50 per cent to Rs 50 crore and had a bottomline of about Rs 5 crore.