Sparsh BPO expands footprint in South

Sparsh BPO Services, the domestic business process outsourcing subsidiary of Intelenet Global Services, launched its second delivery centre in Bangalore.

The 450 seater centre located at Hebbal expands Sparsh’s presence in the city and provides proximity to key customers in the southern region. The centre will provide multi-lingual services in English, Tamil, Kannada, Malayalam and Telugu across the range of verticals to deliver contact center management, including customer support services, collections and sales. This centre is the company’s fourth centre in the South and 19 centre in India.

The company had launched a centre in Puducherry in November 2008 to provide customer support services to Aircel’s base of prepaid and postpaid cellular subscribers in the Tamil Nadu and Chennai circles.

Sparsh currently has over 40 client relationships with leading multinational companies across telecom, banking, insurance, consumer durables, retail, media, aviation & public sectors. Sparsh provides services in 15 languages with centres in Mumbai, Bangalore, Pune, Chennai, Mohali, Kolkata, Gurgaon, Delhi and Puducherry.

“We are very excited about our expansion into South and see this as a significant step in the ongoing growth of our existing delivery capabilities. This new facility is a welcome addition to Sparsh’s multilingual centres in India and will reinforce our footprint in South,” said Susir Kumar, chief executive officer and managing director, Intelenet Global Services.