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Ombudsman
The RBI on Friday said the ombudsman disposed of 95.1 per cent of the complaints it received between April 1, 2023 and March 31, 2024. Under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS), a total of 9,34,355 complaints were received by the Office of Reserve Bank of India Ombudsman ORBIOs and the Centralised Receipt and Processing Centre (CRPC), said the Annual Report of the Ombudsman Scheme for the period April 1, 2023 to March 31, 2024. "A total of 2,84,355 complaints were disposed by the ORBIOs during the year, thereby achieving a disposal rate of 95.10 per cent," it said. Out of the total complaints received at the ORBIOs, 88.77 per cent were received through digital modes, including on the online Complaint Management System (CMS) portal, email, and Centralised Public Grievance Redress and Monitoring System (CPGRAMS). The share of complaints from individuals in the total complaints was the highest at 2,56,527 (87.27 per cent) in the financial year 2023-24. Complaints
Insurance companies have to keep a check on incidents of mis-selling, Insurance Ombudsman Delhi region Sunita Sharma said on Monday. Stressing that customers are the king and insurers are in existence because of customers, she said companies should avoid mis-selling products. Sharma, a former LIC MD, said usually companies engage customers till the free look period and disappear after that as they cannot make a claim of mis-selling after that. Policyholders are allowed a period of at least 15 days (30 days in case of electronic policies and policies sourced through distance mode) from the date of receipt of the policy to review its terms and conditions and to return the same if not acceptable. Insurance Ombudsman is a quasi-judicial grievance redressal machinery to redress complaints of insured persons against life and non- life insurance companies. Observing that the Self Contained Note (SCN) does not come on time from insurers, she said it is advised that these should be sent to
Appalled at the "high-handed approach" of the RBI ombudsman in a complaint against a bank, the Delhi High Court has said the Ombudsman Scheme cannot be reduced to a tantalising promise as it bridges the gap between the regulated entities, such as banks or NBFCs etc, and the consumers "meandering for justice". The court said the scheme seeks to achieve a cost-effective and speedy resolution of the complaints of consumers against regulated entities and the ombudsman is duty bound to pass a reasoned order to foster greater transparency and confidence in the process. The court was hearing a plea by the petitioner who was aggrieved by the manner in which the ombudsman rejected its complaint against a private bank without passing a detailed order. The court noted that under the Reserve Bank- Integrated Ombudsman Scheme, 2021, the ombudsman is required to consider the complaint of customers of regulated entities relating to deficiencies in services while adhering to the principle of natur
Pension Fund Regulatory and Development Authority (PFRDA) has increased the upper age limit by 5 years for Ombudsman to 70 years. As per the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) Regulations 2015, the upper age limit was 65 years. According to the gazette notification dated March 27, the PFRDA has amended that regulation by replacing the upper age limit for Ombudsman from 65 to 70 years. "These regulations may be called the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) (Amendment) Regulations, 2023," the notification said. These shall come into force on the date of their publication in the official gazette, it said. Ombudsman appointed by PFRDA receives, considers and facilitates resolution of complaints or grievances, which fall within the ambit of the regulations. A person appointed as an Ombudsman holds office for a period of three years and would be eligible for reappointment for another t