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AI could soon better understand people's accent and dialect, thanks to a landmark study being led by the University of Sheffield. The study, led by Dr Chris Montgomery from the University's School of English in collaboration with ICS.AI, the UK's fastest-growing, profitable AI business, is set to tackle one of the biggest challenges in public sector AI how well digital services understand people who speak with different regional accents and dialects. The collaboration is the first UK academic-industry partnership to apply sociolinguistic research to the evaluation of public sector conversational AI, focusing on how systems perform in real service interactions between citizens and public bodies - for example, when people contact their local council and conversational AI is used to answer questions and help them access the right information or services. The study is based on Dr Montgomery's systematic review of more than five decades of peer-reviewed research on accent and dialect ..