India leads globally in AI upskilling, says Udemy's Caoimhe Carlos

She says that the firm will hire its India head of customer success, ramp up the R&D centre to strengthen Udemy's core platform and build more AI features into its platform

This report has been updated  The year 2025 will be an important one for Udemy in India. Caoimhe Carlos, vice-president of global customer success at Udemy, during her first-ever visit to the country, says that the company will hire its India head of customer success, expand its research and development (R&D) centre to enhance Udemy’s core platform, and add more artificial intelligence (AI) features. In a meeting in Mumbai, Carlos discusses with Shivani Shinde the trends in upskilling, the Indian market, and how Indian organisations are innovating. Edited excerpts:

 

What are some of the trends you see globally in upskilling