We see GenAI as enhancer of total addressable market for us: Genpact CEO

In their first joint media interaction, Tyagarajan and Kalra speak about the company's legacy and the way forward in an interview with Ayushman Baruah

Over the years, Genpact has transformed from a pure-play business process outsourcing (BPO) firm to an artificial intelligence-first professional services company. The NYSE-listed firm, with annual revenues of $4.37 billion in 2022, is one of the largest companies in its area of business. It is on a journey to set up at least four artificial intelligence (AI) Innovation Centres globally, two of which are likely to be established in India. As NV ‘Tiger’ Tyagarajan is set to step down after serving as the CEO for 13 years, all eyes are on BK Kalra who will take over the mantle from