Freshworks to acquire FireHydrant to boost AI-powered incident management

Freshworks Inc has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered incident management software.  The combination will bring together Freshservice’s IT service management (ITSM) and FireHydrant’s core IT operations management (ITOM) as a unified AI-native ServiceOps solution designed to simplify operations, proactively prevent disruptions, and ensure exceptional IT service reliability.  Co-founded by Robert Ross and Dylan Nielsen in 2018, FireHydrant has deep expertise in IT and DevOps with customers across consumer and business industries, including Palo Alto Networks, BP, and Qlik. The company’s software-as-a-service provides advanced on-call