AI adoption helped cut costs and gain new customers, says TVS ILP

Logistics parks operate at full capacity as AI adoption drives operational efficiency, cost reduction and higher customer retention despite global tariff challenges

Increased adoption of the artificial intelligence (AI)-driven technologies into its logistics and warehousing-related operations has helped TVS Industrial & Logistics Parks (TVS ILP) to reduce costs and gain new customers, Ravi Swaminathan, the company’s founder and vice-chairman, said.

 

“Following the adoption of AI, it becomes very efficient, not only to us, but also to our customers. We look at AI in a very positive way. It's not that it (AI) is going to take away jobs, but on the contrary create new jobs,” Swaminathan said in an interview to Business Standard.

 

“It’s (adoption of AI) like shifting from typewriters to