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What passengers expect from airports beyond just air safety measures

In India, the Airports Economic Regulatory Authority (AERA) decides on the tariffs an airport could charge from the passengers

man of promise, civil aviation ministry, aviation minister, Kinjarapu Ram Mohan Naidu
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Illustration: Binay Sinha

Subhomoy Bhattacharjee New Delhi

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What do passengers wish the airports they travel through to do? While the horrible Air India plane crash has justifiably focused attention on safety in the air, it is by any reckoning a huge rarity. Whereas issues at airports are much more mundane and happen often enough with passengers for them to take notice.
 
There is more. As a number of airports across West Asia closed down on Monday, the risks of being present in these high-visibility spaces when nations are clobbering each other was made apparent to all the passengers who had a ticket to pass through those. In