Air India

Air India board meets to discuss new CEO's salary structure, other matters

Air India's board of directors are meeting in the city on Tuesday as the airline is set to see the CEO transition, with former Ethiopian Airlines Group chief Tewolde Gebremariam expected to formally take charge later this month. At the board meeting chaired by N Chandrasekaran, who is the Chairman of Tata Sons, various matters, including the salary structure of the incoming CEO, are expected to be discussed, according to sources. Campbell Wilson, the MD and CEO of Air India, will be stepping down from his role this month. Apart from Chandrasekaran and Wilson, there are five other board members -- Sanjiv Mehta, Alice G Vaidyan and P R Ramesh are the independent directors, while P B Balaji and Goh Choon Phong are the non-executive non-independent directors. The sources said the board members would also be thanking Wilson for his contributions to the airline. He has been at the helm of the airline and piloting an ambitious transformation plan since July 2022. Chandrasekaran, Wilson a

Air India expands Salesforce's AI use to streamline customer services

Air India is expanding use of Salesforce's Agentforce artificial intelligence platform to streamline customer service processes, including automated email resolution, name change processing and an AI-powered knowledge assistant for customer service teams, Salesforce has said. Air India has built a cloud-based digital ecosystem covering more than 140 enterprise systems and has more than 30 agentic AI initiatives underway, Salesforce said on Monday. The name change automation system handles eligibility checks, validations and ticketing actions, including initiating ticket reissuance and sending the updated ticket to the customer, it added. Under the automated email resolution system, Agentforce can identify multiple requests in a single customer email, gather and validate information across systems, take the required actions and generate a consolidated response using Air India-approved templates. For eligible cases, responses are generated only when the system's confidence level exce

3 Italians leave Delhi without immigration: What are the rules for flyers?

Three Italian nationals flew from Delhi to Munich without mandatory immigration clearance, prompting a show-cause notice to Air India. Here's what happened and what the rules say

MoCA issues notice to Air India after 3 foreigners bypass immigration

Three Italian nationals travelled from Amritsar to Delhi before flying to Munich without obtaining mandatory departure immigration clearance, according to MoCA

IndiGo, Air India battle for Mumbai-Delhi route as Akasa doubles flights

IndiGo held 42.8 per cent of seat capacity during April-September, narrowly ahead of Air India Group's 41.9 per cent, while Akasa Air's share climbed to 10.7 per cent

Air India seeks $1.5bn: How much risk does Singapore Airlines carry?

Air India's losses have weighed on SIA's accounts, but the Singapore government said the carrier is not obliged to fund the latest capital request

Why Air India's funding call has come under political scrutiny in Singapore

Air India's reported $1.5 billion funding request from Tata Sons and Singapore Airlines has triggered political scrutiny in Singapore over Temasek's indirect exposure to the Indian carrier

Singapore minister defends Singapore Airlines' investment in Air India

The remarks, made in parliament, cap two weeks of public scrutiny over ​a request by Air India for about $1.5 billion of fresh equity from owners Tata Sons and Singapore Airlines

Air India safety record should be better than the best, says Chandra

Maintains passenger trust key to airline's next phase of growth

Air India's new CEO Gebremariam seeks staff support to minimise disruptions

Air India's incoming CEO and MD Tewolde Gebremariam on Monday sought the support and cooperation of the airline's staff and called for minimising disruptions. In his first address to the employees, Gebremariam said Air India has a powerful heritage, a strong brand and enormous potential. "If we do the right things at the right time, the sky is the limit." On August 5, Air India announced the appointment of Gebremariam as the CEO and MD after a comprehensive search, overseen by a dedicated board committee. He comes with nearly four decades of experience at Ethiopian Airlines Group, including as its CEO for over 11 years. Addressing the employees on Monday, he said that he is coming from the US and that "we will Make Air India Great Again (MAGA)". Recalling his stint in Mumbai in the 1990s, Gebremariam said at that time, Air India was at the top of the industry and now, he will have the opportunity to again make it a strong brand. Safety-first culture has to be the number one prior

Tewolde Gebremariam to take charge of Air India today amid mounting woes

Tewolde Gebremariam joined Air India early last month but will not yet be formally designated chief executive officer and accountable manager as his security clearance is still pending

A-I Phuket flight faced triple hydraulic loss, not adverse weather: AAIB

Services of pilot-in-command who tested positive for drug use terminated

A-I Phuket flight incident: AAIB flags pilot drug use as 'serious concern'

Probe agency AAIB on Friday said the confirmation of drug use by the pilot-in-command of the Air India Phuket-Delhi flight is a "serious concern" and asked the regulator, the Directorate General of Civil Aviation (DGCA), to take appropriate action. Issuing the preliminary report on the incident of August 4, wherein the flight, operating with an A320 plane, suddenly lost 300 feet of altitude and left many people injured, the Aircraft Accident Investigation Bureau (AAIB) said a detailed probe is underway. "In view of a non-negative result for psychoactive substances for one of the flight crew, it is recommended that DGCA may take appropriate actions as deemed fit to prevent abuse of psychoactive substances," AAIB said in its interim safety recommendation. The flight AI 2379 from Phuket to Delhi was operated with an Airbus A320-251N aircraft bearing registration VTEXO. There were 145 people, including 2 pilots and 6 cabin crew, on board the plane. According to the 10-page preliminary

Air India Express introduces new uniforms for cabin crew, frontline staff

Air India Express has introduced new uniforms that bring together design elements from different Indian states for its cabin crew and frontline staff. There are also certain changes in the uniforms of pilots of the Tata Group-owned airline. "Launched from 1 September, the uniforms are being introduced across cabin crew, airport services, aviation security, and flight operations teams," Air India Express said in a release on Wednesday. Of the airline's total strength of around 8,000, new uniforms will be issued to over 5,200 staff, excluding pilots, as their uniforms require only a few changes. "Drawing from the same inspiration, the uniforms incorporate design elements influenced by Tamil Nadu's Kanjeevaram, Himachal Pradesh's Pattu, Gujarat's Patola, Assam's Gamosa and Madhya Pradesh's Bagh," the release said. Anchored in vibrant Xpress Blue palette and accented with its signature Xpress Orange, the uniforms were designed in-house by the airline's designer Pooja Krishnan. Accord

Over a year after AI171 mishap, Air India's UK route biz in low gear

Air India's UK passenger traffic has fallen faster than capacity since the AI171 crash, highlighting the combined impact of weaker demand, airspace restrictions and geopolitical disruptions

Temasek backs Singapore Airlines' investment in Air India amid scrutiny

A statement from Temasek, which is a stakeholder in Singapore Airlines, comes against the backdrop of concerns raisedabout the carrier's investment in Air India

Singapore Oppn lawmaker opposes use of Temasek funds to shore up Air India

Singapore Oppn lawmaker Kenneth Tiong said Air India's $1.5 bn funding request is not only matter for private shareholders, given Singapore Airlines' stake and Temasek's majority ownership of carrier

Air India, Bhutan's Drukair to offer travel across each other's networks

Air India on Wednesday said it has entered into an interline partnership with Bhutanese flag carrier Drukair-Royal Bhutan Airlines to offer passengers seamless travel on each other's network and strengthen connectivity between the two South Asian neighbours. With this collaboration, Tata group-owned Air India said it now provides seamless connectivity to nearly all countries in the SAARC region through its own or partner network. Apart from India and Bhutan, other countries in the South Asian Association for Regional Cooperation (SAARC) include Pakistan, Bangladesh, Nepal, Afghanistan, Maldives, and Sri Lanka. An interline arrangement is a pact to issue and accept tickets for flights that are operated by the partner airline. When selling an interline ticket, the operating airlines' flight numbers are used. The partnership with the Bhutanese carrier enables passengers to benefit from a single-ticket itinerary combining Air India and Drukair flights, ensuring a seamless end-to-end ..

Air India seeks $1.5 bn from owners Tata, Singapore Air as losses mount

The carrier and its budget unit Air India Express posted combined losses of $2.33 billion in the fiscal year ended March, more than double the prior year's losses

Air India flight from Delhi suffers bird hit at Patna airport, all safe

An Air India flight from Delhi suffered a bird hit while landing at the Patna airport on Monday morning, prompting authorities to conduct a runway inspection, an official said. The Delhi-Patna flight, with 164 passengers on board, was about to land when the incident took place at 7:44 am, he said. "The pilot of Air India flight AI 1741 reported a suspected bird strike. After the plane landed, the authorities carried out a runway inspection," the airport official said. "There was no disruption of flight operations at the airport due to the incident. All passengers are safe," he said. The official said that bird strikes are not unusual, particularly during the rainy season when avian activity tends to increase. He also said that a committee conducts monthly inspection to monitor avian and animal activities around the airport. "Based on the inspection, we prepare reports highlighting the areas where cleaning is required," the official added.