From support hubs to the core, GCCs take lead in biz outcome, leadership

India's GCCs are evolving into strategic hubs, producing CXO-level talent as leaders drive global innovation, operations, and transformation from centres in the country

American home improvement retailer Lowe’s last year elevated Ankur Mittal, its managing director of India operations, as also its chief technology officer. In his new role, he is responsible for the omnichannel platforms, enterprise architecture strategy across a portfolio of applications and capabilities, corporate services technology, information technology (IT) operations and infrastructure engineering. 

The North Carolina-headquartered Lowe’s is not the only one witnessing a shift in the operations and relevance of global capability centres (GCC). 

Navneet Kapoor of Maersk joined the Danish shipping company as the head of its shared services centre in India before taking on the role of