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MNC captives woo talent and biz from domestic IT services companies

Over the past few years, about 30% of outsourcing work has moved to GCCs

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4 min read Last Updated : Jun 11 2023 | 2:09 PM IST

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Global capability centres (GCCs), or captives of large multinational firms, are expanding in the country, and chipping away at the market share and talent held by domestic IT services firms.

Traditionally referred to as captives or contact centres, GCCs are offshore units of large multinationals that perform designated technology operations. They emerged during the 1990s as large companies such as GE, Texas Instruments, Citigroup, and American Express began embracing this model.

IT services providers commanded approximately 75 per cent of the market during 2012-13 with the rest held by GCCs, according to Nitish Mittal, partner, technology, at global research firm Everest Group.

Topics : IT firms Markets Technology

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