Consumer protection: Retailer held liable for selling defective earpiece

"We undertake to repair/replace all material and manufacturing defects within the warranty period." The National Commission concluded this made it equally responsible for repair or replacement

Daljit Singh Rattan, who was 91 years old, had lost about 80 per cent of his hearing faculty. To overcome this problem, he purchased a hearing aid manufactured by Sivantos India from its retailer HearClear Clinic in Mohali. 

 

As the equipment was defective, he approached the clinic to resolve the issue. Despite attempts to attend to the faults, the defects continued to persist. 

Since his grievance was not redressed, Rattan filed a complaint before the Mohali Consumer Forum, alleging that the equipment had a manufacturing defect. He argued that the moulded attachment, necessary for hearing aids to function properly when